Billing Terms and Conditions

Billing Terms & Conditions

Last Updated: 5 May 2026

This Billing Terms & Conditions document outlines the payment and billing practices for Wellnarra.

1. Accepted Payment Methods

We offer a range of secure payment options to ensure a smooth checkout experience. We accept:

Credit & Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are processed securely through trusted payment providers.

2. Payment Processing

Payment must be completed at the time of purchase. Orders will not be processed or shipped until full payment has been received. If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

Prices are displayed in your local currency where supported:

Australian customers: Prices in AUD (Australian Dollars), inclusive of GST where applicable
US customers: Prices displayed in USD (US Dollars). Applicable state and local sales tax will be calculated at checkout based on shipping destination

Prices are subject to change at any time without notice. Any applicable taxes, duties, or additional fees will be calculated and displayed at checkout.

4. Secure Payments

Wellnarra uses secure payment gateways and SSL encryption to protect your personal and financial information. We do not store or have direct access to your full payment details.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund & Return Policy. If you experience any billing issues, please contact us at info@wellnarra.com before initiating a chargeback so we can resolve the issue quickly. Unauthorized or fraudulent chargebacks may be investigated and disputed.

6. Fraud Prevention

We reserve the right to cancel, refuse, or hold any order suspected of fraud or unauthorized activity. Additional verification may be required for certain transactions.

7. Policy Updates

We may update these Billing Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For any billing-related questions, please contact us at info@wellnarra.com

Store Address: 21-23 South Avenue, Mount Evelyn, Victoria 3796, Australia
Store Email: info@wellnarra.com
Store Phone: +61 429 162 440
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)