Privacy policy

Last updated: 24 May 2026

Wellnarra ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit wellnarra.com or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and delivery address
• Payment information — processed securely via our payment providers; we do not store card details
• Account credentials — if you create an account with us
• Transaction and order history
• Device information — IP address and usage data collected automatically when you browse our site

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchases and enquiries
• Send marketing communications where you have opted in
• Detect and prevent fraud and security issues
• Comply with our legal obligations
• Improve our website and customer experience

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business, including:

• Shopify — our e-commerce platform
• Payment processors
• Shipping and logistics providers
• Analytics and advertising partners
• Law enforcement or regulatory bodies where legally required

4. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our marketing efforts. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our records, and comply with legal obligations. You may request deletion of your data at any time (see Section 7).

6. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our site uses SSL encryption and payment processing is handled by PCI-compliant providers.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time

Australian customers may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). To exercise any of these rights, contact us at info@wellnarra.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at wellnarra.com/policies/privacy-policy.

9. Contact Us

Email: info@wellnarra.com
Phone: +61 429 162 440
Address: 21–23 South Avenue, Mount Evelyn, Victoria 3796, Australia
Hours: Monday–Friday, 9am–5pm AEST