Frequently Asked Questions
Welcome to the Wellnarra FAQ page. We're here to make your shopping experience as smooth as possible. If you need further assistance, feel free to contact us anytime.
How long will it take to receive my order?
Our estimated delivery times are:
- Processing Time: 1-2 business days
- Australian shipping: 5-7 business days after dispatch (6-9 business days total)
- US shipping: 7-12 business days after dispatch (8-14 business days total)
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes — we offer free shipping on all orders to both Australia and the United States. No minimum spend required.
Where is Wellnarra located?
Wellnarra is an online wellness brand based in Australia. We ship to customers across Australia and the United States, with local fulfilment partners in both regions.
What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, we will replace it at no cost to you, regardless of shipping destination. Please contact us within 30 days of receiving your order so we can resolve the issue quickly.
Can I cancel my order?
Yes — orders can be cancelled within 24 hours of being placed. After this time, orders may already be processed and cannot be cancelled.
What is your return policy?
We offer a 30-day return policy on eligible items for both AUS and USA customers. Items must be unused and returned in their original packaging. For full details, please refer to our Refund Policy.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
What currency are prices in?
Prices are displayed in your local currency where supported. Australian customers see prices in AUD; US customers see prices in USD. Local taxes are calculated at checkout based on your shipping destination.
Do you offer any guarantees?
Yes — we stand behind our products with a 30-day return policy. If you're not happy with your purchase, we'll work with you to make it right.
How can I contact customer support?
You can reach us anytime at info@wellnarra.com. Customer service hours are Monday to Friday, 9 AM - 5 PM AEST.
Which countries do you ship to?
We currently ship to:
- Australia (free shipping)
- United States (free shipping)
Do you have a physical store?
No — Wellnarra is an online-only store. This allows us to offer better pricing and a wider product selection.
Can I place bulk orders?
Yes — for bulk or business orders, please contact us at info@wellnarra.com for more information.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can also track your order via our Track Your Order page.
Fraud Prevention
For your protection, we may cancel or hold orders suspected of fraud or unauthorized activity. Additional verification may be required for certain transactions. If you experience any issues, please contact us at info@wellnarra.com.
Store Address: 21-23 South Avenue, Mount Evelyn, Victoria 3796, Australia
Store Email: info@wellnarra.com
Store Phone: +61 429 162 440
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)
Shop thoughtfully designed products that support your glow, your strength, and your everyday wellbeing