Terms of service

Last updated: 24 May 2026

Please read these Terms of Service carefully before purchasing from or using wellnarra.com, operated by Wellnarra. By placing an order or accessing our site, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

You must be at least the age of majority in your jurisdiction to use our services or make a purchase. By using our site, you confirm that you meet this requirement.

2. Products and Pricing

We reserve the right to modify product descriptions, pricing, and availability at any time without notice. Prices are displayed in Australian Dollars (AUD) and include GST where applicable.

3. Orders and Payment

By placing an order, you represent that the information provided is accurate and that you are authorised to use the payment method supplied. We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed. Wellnarra is not liable for delays caused by carriers, customs, or circumstances outside our control. Please refer to our Shipping Policy for full details.

5. Returns and Refunds

Our returns and refund process is outlined in our Refund Policy. By purchasing from us, you agree to the terms set out there. All orders are covered by our 30-day return policy.

6. Intellectual Property

All content on wellnarra.com — including text, images, logos, and design — is the property of Wellnarra. Reproduction, distribution, or use of any content without prior written permission is prohibited.

7. Prohibited Use

You agree not to use our site or services for any unlawful purpose, to transmit harmful or malicious code, to commit fraud, or to violate the rights of others. We reserve the right to suspend or terminate access for any breach of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, Wellnarra shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability shall not exceed the amount paid for the relevant order.

9. Warranty Disclaimer

Products are provided in good faith but without warranties beyond those required by Australian Consumer Law. Delivery timeframes are estimates and not guarantees.

10. Indemnification

You agree to indemnify Wellnarra from any claims, losses, or expenses arising from your use of our services or breach of these Terms.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available at wellnarra.com/policies/terms-of-service.

13. Contact Us

Email: info@wellnarra.com
Phone: +61 429 162 440
Address: 21–23 South Avenue, Mount Evelyn, Victoria 3796, Australia